Support your Users, Maintain your IT.
User Support is the heart of our Business. We work as an integral part of your Team, and keep things in control.
With a long experience of IT Services in Asia, NETK5 provides dependable and innovative IT services for your business.
Flexible and responsive, we address your IT needs and let you focus on your business objectives. Regular, scheduled maintenance visits, full support on-site in case of emergency, phone support, ticketing system and monthly activity summary give you peace of mind and a clear overview on your IT System.
We are here to help during business hours, in Chinese and English.
Remote assistance helps fix a majority of issues quickly and efficiently.
Fact of life: emergencies happen.
We got your back!
Our maintenance plans cover for emergency interventions.
On weekends or nights, our fees are clearly defined and you know what to expect.
Come what may, we're at your side!
We plan routine visits based on the size and nature of your IT infrastructure.
Regular checks and getting in touch with the users enable us to proactively detect and anticipate issues before they get critical.
Your critical equipment never sleeps, and neither does our monitoring.
With historical data of performance and usage trends, we prevent issues or accelerate troubleshooting by a clear picture of the situation.
Questions? We answer.
We provide on-site and remote support
Full support in case of emergency, remote support, and monthly activity summary and recommendations give you peace of mind and a clear overview on your IT System.
We come regularly to check your IT infrastructure
We answer within one hour
We cover emergencies during business hours
We document and report on our actions
Yes! We can handle your purchase requests
We work only with well-known, reliable vendors, with full warranty.
No need for you to deal with multiple vendors, we centralize your assets management, follow-up on warranty renewal.
We also take care of contacting vendors support on your behalf.
We work with official vendors with full warranty coverage
We centralize your inventory
We follow-up on warranty expiration & renewal
We take care of contacting vendor support
Yes! Our monitoring servers are up 24/7
We can monitor a wide range of data for your critical servers or network equipment.
We raise alerts or warnings depending on criteria discussed with you.
Equipment up-time
Resources utilization
Performance and workload
Failure prevention
Yes! We are flexible and available.
While our Maintenance plans don't cover out-of-hours work, they come with a fixed price for evenings and weekends.
No surprises, you know exactly what to expect and how much we'll charge.
Late hour On-Duty Response Team
Week-end interventions, planned or emergency
Pre-agreed fixed fee, billable per hour
High flexibility and availability
Tell Us What You Need.
Plenty of Ways to Reach Us.
Our headquarters are based in the Heart of Shanghai, near People Square.
Shanghai, China
1378 Lu Jia Bang Road,
Metro Line 8 & 9
sales@netk5.com.cn
+86 (21) 6135 24459
Tell Us What You Need.
Plenty of Ways to Reach Us.
Our headquarters are based in the Heart of Shanghai, near People Square.
Shanghai, China
1378 Lu Jia Bang Road,
Metro Line 8 & 9
sales@netk5.com.cn
+86 (21) 6135 24459