维持 your 用户维护 your IT.

User Support is the heart of our Business. We work as an integral part of your Team, and keep things in control.

How we can help you keep users happy & productive.

With a long experience of IT Services in Asia, NETK5 provides dependable and innovative IT services for your business. 

灵活并迅速响应, we address your IT needs and let you focus on your business objectives. Regular, scheduled 维护访问, full support on-site in case of 紧急情况, phone support, ticketing system and monthly activity summary give you peace of mind and a clear overview on your IT System. 

响应热线

We are here to help during business hours, in 汉语 and 英语

远程协助有助于快速并且有效地解决大部分问题

紧急干预

Fact of life: emergencies happen. 

我们支持您!

我们的维护计划涵盖紧急干预。

On weekends or nights, our fees are clearly defined and you know what to expect. 

Come what may, we're at your side! 

定期例行探访

We plan routine visits based on the 规模和性质 来计划例行访问。

Regular checks and getting in touch with the users enable us to 主动 detect and anticipate issues 在问题变得严重之前.

Monitoring & Supervision

Your 关键设备从不睡觉我们的监控系统也绝不懈怠。

With 历史数据 of performance and usage trends, we prevent issues or 加速故障排除 by a clear picture of the situation. 

您是否有任何疑问?我们来为您解答。

维护计划涵盖哪些内容?

我们提供现场和远程支持

 

紧急情况下的全力支持 in case of emergency, remote support, and monthly activity summary and recommendations give you 高枕无忧 and a clear overview on your IT System. 

我们会定期检查您的 IT 基础设施

我们会在一小时内答复

我们承保工作时间内的紧急情况

我们记录和报告我们的行动

你能帮我们购买硬件或软件吗?

是的!我们可以处理您的采购请求

 

We work only with 知名、可靠的供应商合作,并提供全面保修。

No need for you to deal with multiple vendors, 我们集中您的资产管理跟进保修更新。

We also take care of contacting 供应商支持 on your behalf. 

我们与提供全面保修服务的官方供应商合作

我们集中您的库存

We follow-up on warranty expiration & renewal

我们负责联系供应商支持

您会监控我们的关键设备吗?

是的!我们的监控服务器 24/7 全天候运行

 

We can 监控 for your critical servers or network equipment. 

We raise 警报或警告

设备正常运行时间

资源利用

性能和工作负载

故障预防

你能在晚上或周末帮助我们吗?

是的!我们灵活且随时待命。

 

While our Maintenance plans don't cover out-of-hours work, they come with a 在晚上和周末以固定价格提供服务。.

No surprises, 您确切地知道会发生什么 and how much we'll charge.

深夜值班响应团队

周末干预,有计划的或紧急情况

预先约定的固定费用,按小时计费

高灵活性和可用性

您是否有任何疑问?

+86 21 6360 9005

开放周一至周五

09:00 – 18:00

您是否需要一些帮助?

联系我们

Tell Us What You Need.

Plenty of Ways to Reach Us.

Our headquarters are based in the Heart of Shanghai, near People Square.

Shanghai, China

1378 Lu Jia Bang Road, 

Metro Line 8 & 9

sales@netk5.com.cn

+86 (21) 6135 24459

Tell Us What You Need.

Plenty of Ways to Reach Us.

Our headquarters are based in the Heart of Shanghai, near People Square.

Shanghai, China

1378 Lu Jia Bang Road, 

Metro Line 8 & 9

sales@netk5.com.cn

+86 (21) 6135 24459