Need help? Call +86 (21) 6135 2449

Support your Users,

Maintain your IT.

User Support is the heart of our Business. We work as an integral part of your Team, and keep things in control.

How we can help you keep users happy & productive.

With a long experience of IT Services in Asia, NETK5 provides dependable and innovative IT services for your business. 

Flexible and responsive, we address your IT needs and let you focus on your business objectives. Regular, scheduled maintenance visits, full support on-site in case of emergency, phone support, ticketing system and monthly activity summary give you peace of mind and a clear overview on your IT System.

 

Responsive Hotline

We are here to help during business hours, in Chinese and English. 

Remote assistance helps fix a majority of issues quickly and efficiently. 

Emergency Interventions

Fact of life: emergencies happen. 

We got your back!

Our maintenance plans cover for emergency interventions.

On weekends or nights, our fees are clearly defined and you know what to expect. 

Come what may, we’re at your side!

 

Regular Routine Visits

We plan routine visits based on the size and nature of your IT infrastructure.

Regular checks and getting in touch with the users enable us to proactively detect and anticipate issues before they get critical.

Monitoring & Supervision

Your critical equipment never sleeps, and neither does our monitoring.

With historical data of performance and usage trends, we prevent issues or accelerate troubleshooting by a clear picture of the situation.

 

Questions? We answer.

What is covered in the Maintenance plans?

We provide on-site and remote support

 

Full support in case of emergency, remote support, and monthly activity summary and recommendations give you peace of mind and a clear overview on your IT System. 

We come regularly to check your IT infrastructure

We answer within one hour

We cover emergencies during business hours

We document and report on our actions 

Can you help us buy hardware or software?

Yes! We can handle your purchase requests

 

We work only with well-known, reliable vendors, with full warranty.

No need for you to deal with multiple vendors, we centralize your assets management, follow-up on warranty renewal.

We also take care of contacting vendors support on your behalf.

We work with official vendors with full warranty coverage

We centralize your inventory

We follow-up on warranty expiration & renewal

We take care of contacting vendor support

Will you monitor our critical equipment?

Yes! Our monitoring servers are up 24/7

 

We can monitor a wide range of data for your critical servers or network equipment. We raise alerts or warning depending on criteria discussed with you.

Equipment uptime 

Resources utilization

Performance and workload 

Failure prevention 

Can you help us at night or during week-end?

Yes! We are flexible and available.

 

While our Maintenance plans don’t cover out-of-hours work, they come with a fixed price for evenings and weekends.

No surprises, you know exactly what to expect and how much we’ll charge.

Late hour On-Duty Response Team

Week-end interventions, planned or emergency

Pre-agreed fixed fee, billable per hour

High flexibility and availability

Have any questions?

+86 21 6135 2449

Open Mon – Fri

09:00 – 18:00

Need some help?

Contact Us

Tell Us What You Need.

Plenty of Ways to Reach Us.

Our headquarters are based in the Heart of Shanghai, near People Square.

Shanghai, China

1378 Lu Jia Bang Road, 

Metro Line 8 & 9

sales@netk5.com.cn

+86 (21) 6135 24459

Tell Us What You Need.

Plenty of Ways to Reach Us.

Our headquarters are based in the Heart of Shanghai, near People Square.

Shanghai, China

1378 Lu Jia Bang Road, 

Metro Line 8 & 9

sales@netk5.com.cn

+86 (21) 6135 24459

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CONTACT US

Get In Touch

I need help with
I need help with
My network, Wi-Fi or IT project
Providing IT Support to my users
Backing up my data
Accessing International Internet

CONTACT US

Get In Touch

I need help with
I need help with
My network, Wi-Fi or IT project
Providing IT Support to my users
Backing up my data
Accessing International Internet